Monthly Archives: December 2023

Protect Yourself and Your Loved Ones from Scammers

It’s an unfortunate truth that there are unscrupulous people who exploit others out of their money — maybe a few hundred dollars or one’s life savings. Whole organizations employ sophisticated operations to convince you or someone you love to hand over a lot of money.

The scam industry steals $20 billion a year.

I’d like to share some tips and resources for you and the people you care about, especially those 65 and older.

I. Finding Legitimate Charity Organizations

During the holiday season many people donate to charities. Unfortunately, unscrupulous organizations convince many they are doing good when they are in fact wasting or pocketing a major portion of their donations.

There are so many good causes one can donate to and there is no shortage of need. However, there is great variety in how effectively various charities spend their money. To find out how much of your donation actually goes toward the intended cause (versus administrative costs, marketing, etc.), use Charity Navigator.

Their ratings will show you how your gift can be be maximized to serve the causes you care about most.

II. Avoiding Email and Telephone Scammers

Scammers, in my opinion, are some of the most despicable individuals. A single scam call center can swindle up to $60,000 per day, and they target mostly senior citizens — 90% of their money is stolen from people 65 and older by exploiting their empathy and naiveté. Typically, they call only during business hours as those are the times they are most likely to catch retired people.

So what can you do?

The FTC has a very good list of common signs to alert you to the likelihood you are being scammed.

To briefly summarize:

  1. Scammers pretend to be from an organization you know (Apple, Microsoft, IRS, Medicare, Social Security, etc.).
  2. Scammers say there’s a problem or a prize.
  3. Scammers pressure you to act immediately.
  4. Scammers tell you to pay in a specific way (cryptocurrency, cash, wire transfer, gift cards).

To avoid phone scams:

  1. Block unwanted calls and text messages.
  2. Don’t give out personal or financial information in response to a request you didn’t expect.
  3. Resist the pressure to act immediately.
  4. Know how scammers tell you to pay – be very suspicious of requests you use cryptocurrency, wire transfers, or gift cards.
  5. Stop and talk to someone you trust – I think this is the best advice. Don’t be shy or ashamed to ask for help. If you have already paid a suspected scammer, don’t let shame prevent you from telling someone ASAP if you think you’ve been scammed. If you act quickly enough, you may be able to stop or block a payment to a scammer.

If you are interested in seeing some entertaining videos showing scammers getting caught by experienced computer experts and engineers, here are a couple:

Mark Rober (the porch pirate glitter bomb guy) made two videos. In the first, he catches a scammer trying to steal thousands of dollars:

But in doing so, he pulls back the cover on a multimillion-dollar international scamming scheme. Using a team of experts, he infiltrates and seriously pranks a large scam call center in India:

People’s Call Center 2023
A group of hackers and volunteers led by professional scam baiter Pierogi spent a week fighting back against scam call centers:

III. Detecting and Avoiding AI Voice Scams

Unfortunately, artificial intelligence (AI) technology has advanced to the level where someone’s voice can be reproduced very convincingly.

Here’s how the scam works:

People receive calls from someone who sounds like a friend or a relative urgently in need of money. This technology is called voice cloning, and it sounds amazingly authentic. Like the scammers above, they often pressure you to act immediately and to send the money via wire transfer or gift cards.

The quickest and simplest way to avoid these convincing scams is to call them back to verify.

Here’s a news story about someone who almost got scammed:

I hope this information helps keep you and those you care about safe.

Repair, Not Replace

Today I fixed my microwave.

Why fix a 19 y.o. microwave? Why not?

If something could be repaired, I’d rather do that than buy a new one — I wouldn’t have to pay for a new microwave and its installation as well as deal with the removal and disposal of the old one. And old appliances seem to be more durably built than those today, the latter of which seem to be designed to fail after only a handful of years.

Here’s my full story:

1. Things start to go haywire:
The touch pad buttons on my microwave started to act up. There is one button that turns on the light and another that turns on the exhaust fan. Sometimes, pressing the light button, the fan would come on (sometimes the light too). I’d have to press the button repeatedly until the desired combination of light and fan was achieved. It was a minor irritation.

But then the number keys started to act up. Pressing one number might work, but the numbers on the display might change to a completely different number. It was at this point I decided something needed to be done.

2. Researching the problem and possible solution
The main parts of the oven (the microwave and turntable) were fine. I suspected the touchpad and/or circuitry were starting to go bad. Maybe I could replace them? (I was successful a couple years back fixing a washing machine door, which I wrote about here).

I took a picture of the label with the model (General Electric JVM1630BJ01), serial number, and manufacture date (July, 2004) and searched Google.

I quickly found a site that showed a schematic with pictures of the various parts and their part numbers. Unfortunately, my microwave was too old to find new replacement parts, but I wasn’t ready to give up just yet.

Replacement used control panel and circuit board on eBay

I noted the specific part number for the control panel and searched Google and eBay for it. I found the used part for sale on eBay. But would I be able to do the repair myself?

I next went to YouTube and searched for videos explaining how to replace the circuit board and touch pad for a GE microwave. I quickly found videos showing how to do it, and it looked like a pretty simple task: remove a couple screws to remove a vent cover, then remove another screw or two to loosen the control pad panel, disconnect some wires, then reverse the process with a replacement panel.

The used replacement circuit board/control panel was going to cost about $60. Because it was both the control panel and the circuit board, I would be able to skip a lot of the steps in the video above.

It wasn’t guaranteed to work, but I had decent confidence it would. And it would be a lot cheaper and less time-consuming than buying a new microwave and doing the removal of the old and installation of the new. I decided to take the gamble and give it a try.

3. Taking the plunge
I ordered the used part from eBay and waited. It arrived a week later. Holding it up in front of the microwave made it clear I had ordered the correct part.

It was time to do the operation.

I turned off the circuit breaker for the microwave and within minutes had removed the vent cover — which revealed an unsettling accumulation of nearly 20 years’ worth of grease.

One more screw removed, and the control panel was loose.

I recorded detailed notes of all the wire connections, then carefully disconnected the various wires from the old panel and completely removed it. I then held the replacement panel up and connected the wires into it.

The old (left) and the newish (right) control panel/circuit boards

Securing the panel with a screw, I went to the circuit breakers and turned the power back on.

Voila! The panel immediately illuminated. I set the clock and pressed the fan and light buttons repeatedly, and all operated normally. Running the microwave also worked fine.

I took the opportunity to soak and clean the greasy vent panel as well as clean the grease off the exposed inner surface of the microwave before reattaching the vent and securing the screws.

Apart from cleaning the grease, the entire repair took me about 30 minutes.

I can’t guaranty your appliance repairs will go this quickly or smoothly (I have had some repairs take days to complete). But I do encourage you to at least do a little searching on Google and YouTube when something starts to fail before rushing out to buy a completely new appliance.